CHRISTOPHER HEINMILLER
(415) 335-2545
2740 Golden Gate Avenue
San Francisco, CA 94118
PROFILE SUMMARY
Self-taught, very motivated and goal-driven individual. Assimilate challenging company positions, with almost no training, and surpass expectations. Focus on personnel needs while supporting upper management and corporate goals. Solve problems under time pressures, with frequent interruptions. Consistently develop an excellent reputation for quality work.
SKILLS, TECHNOLOGIES & PROJECTS
|
Windows XP,2000,NT |
Kaseya/Track-IT! |
MS Office 2003 |
Windows Server 2003 |
|
SonicWALL |
WebEx / Citrix |
Photoshop CS |
Dreamweaver |
|
Connectwise |
Symantec |
SQL 2000 Server |
Altris(eB) EDM Software |
|
Networking |
Quotewerks |
pSPICE |
Veritas Backup Exec |
EXPERIENCE
Aug 2006-Dec 2007
Langtech Systems Consulting, Inc.
San Francisco, CA
Committed to a challenging dual-role in a fast paced and cutting-edge I.T. Consulting firm.
Procurement Specialist
- Project member of the Contact Resource Management [CRM] Connectwise-Quotewerks Project to streamline Langtech’s entire business workflow.
- Developed vendor strategies and created departmental documentation and procedures since none previously existed.
- Single-handedly maintained all quotes, orders, licensing, support contracts, vendor invoices, and its tracking for over 100 business clients, plus in-house commodities.
- Increased profit margin from 8% to 17% by third quarter with volume of $1.2 million per year.
Technical Support
- Managed a client-base consisting of small to medium sized company network environments.
- Addressed network/user issues remotely via WebEx, VPN, RDP, Phone Requests, and Kaseya.
- Configured, upgraded, and maintained a wide range of server, desktop, laptop, firewall, WAP, and peripheral hardware equipment.
- Provided Tier 1 & Tier 2 Technical Support for Microsoft networks and problems relating to DNS, Active Directory, Exchange/Outlook, and MS-Office Suite.
- Applied technical knowledge to Procurement consultation and order specifications.
Jan 2003-May 2006
City College of San Francisco
San Francisco, CA
Changed curriculum from Electrical Engineering Technology to Electrical Engineering.
Full/Part Time Engineering Student
- Central emphasis on Physics, Mathematics, Computer Science, and Engineering principles.
- Utilized leading industry engineering software and Microsoft applications on a consistent basis.
Jul 2004-Aug 2005
Charlise
San Francisco, CA
Full-time restaurant consultation and planning, while attending college.
Small Business/Restaurant Manager
- Constructed a small business computer environment and encompassing restaurant database.
- Developed vendor accounts, business plans, menus, and design concept with 6% profit results.
Dec 2002-Dec 2003
Staff Bridge/Kaplan
Oakland, CA
Temporary assignment following the dot-com crash.
Accounting/Billing Associate
- Participated in the data migration and rollout of an accounting database to automate the entire billing department.
2000-Present
Scotts Valley, CA
Initially accepted the position in Records Management and ran the document [SQL] database, then quickly became lead of the IT Department.
Systems Administrator
- Managed IT department functions, including vendor accounts, help desk ticket tracking, inventory and a small team of 5 support personnel.
- Administrated 5 HP RAID5 servers and 100+ node Microsoft 2000/NT network.
- Performed server and desktop hardware/software installations, upgrades, and troubleshooting.
- Operated state-of-the-art A/V and videoconferencing configuration coupled to a PBX system.
- Revamped and optimized the SQL Server supported electronic document database.
- Involved in engineering processes, QA procedures, consultation, employee training, creation of office documentation and presentations.
EDUCATION & INTERESTS
Jan 2003–May 2006
City College of San Francisco
San Francisco, CA
Coursework concentration: Mathematics, Electronics, Physics, and Computer Programming.
Electrical Engineering and Computer Science (in process of completing BS)
- Independent student with part-time to full-time enrollment and employment.
Sept 1990–Jan 1992
Onondaga College
Syracuse, NY
Coursework concentration: Mathematics, Electronics, Physics, and Computer Programming.
Electrical Engineering Technology (moved and transferred to California)
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